Section 1
Refund For Self-Paced Courses
You have the right to cancel your registration up to three days after the date of purchase. Requests for cancellation must be made by contacting Cloud Institute by phone or e-mail. The request must be made prior to midnight (Central Standard Time) of the third calendar day from the date of purchase. Cloud Institute will not grant a refund under any of the following conditions: certificates issued, credits reported, course completed.
If course(s) include physical materials, you have the option to return such materials and book(s) or keep them at cost. If returned, physical materials must be returned to Cloud Institute at your expense. Please include a note with the materials to contact Cloud Institute to process the refund. Books must be returned in new condition or reimbursement will not be processed. Once the physical materials are received, the refund will be processed minus a $25.00 re-stocking fee. All shipping charges are nonrefundable.
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Section 2
Refund For Classroom And Virtual Instructor-Led Courses
You may cancel a live class without any cancellation fee up to 15 days prior to the class start date. If you cancel less than 15 days prior to the class start date, then Cloud Institute will charge you the full amount for the class. You will have the option to reschedule the class at no additional fee - on a space available basis only, if you reschedule the course 15 days prior to the class start date. If you are unable to reschedule the class or Cloud Institute no longer offers the class, no refund will be provided. Cloud Institute asks that you notify us as soon as possible if you need to reschedule a class.
If course(s) include physical materials, you have the option to return such materials and book(s) or keep them at cost. If returned, physical materials must be returned to Cloud Institute at your expense. Please include a note with the materials to contact Cloud Institute to process the refund. Books must be returned in new condition or reimbursement will not be processed. Once the physical materials are received, the refund will be processed minus a $25.00 re-stocking fee. All shipping charges are nonrefundable.
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Section 3
Class Cancellations For Subscription Services
You may cancel a live class without a cancellation fee up to 15 days prior to the class start date. If you cancel the class less than 15 days prior to the class start date, then Cloud Institute will fine you 25% of the total subscription value and you will not able to take another class until the fine is paid. Cloud Institute asks that you notify us as soon as possible if you need to cancel a class.
If course(s) include physical materials, you have the option to return such materials and book(s) or keep them at cost. If returned, physical materials must be returned to Cloud Institute at your expense. Please include a note with the materials to contact Cloud Institute to process the refund. Books must be returned in new condition or reimbursement will not be processed. Once the physical materials are received, the refund will be processed minus a $25.00 re-stocking fee. All shipping charges are nonrefundable.
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Section 4
Cancellations And Reschedules
Cloud Institute assumes no liability for any non-refundable costs that the student or Cloud Institute may incur on behalf of the student, for a class (example: airfare, hotel). Any amount due to students from Cloud Institute will be refunded in 30 business days.
For All Cisco 360 Learning Program Courses, cancellations or reschedules made less than 30 days prior to the class start date will result in forfeiture of 100% of the class tuition.
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Section 5
Enrollment Policy
Class enrollments are accepted on a first pay first serve basis. A seat can be temporarily reserved using a signed and faxed copy of the enrollment agreement, however Cloud Institute cannot guarantee a seat until full payment has been received. Students who have not paid in full will not be admitted to the class.
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